About us

🛍️ Orders & Payment

Q1: How can I place an order?

A: Simply browse our online store, add your favorite items to the cart, and proceed to checkout. We accept major payment methods such as PayPal, Visa, and Mastercard.

Q2: Can I change or cancel my order after placing it?

A: Once your order is processed, we cannot guarantee changes or cancellations. Please contact us as soon as possible at [support@fingpet.com] if you need assistance.

🚚 Shipping & Delivery

Q3: Do you offer international shipping?

A: Yes! We ship to most countries. Shipping costs and delivery times vary depending on your location.

Q4: How long will it take to receive my order?

A: Orders are typically processed within 1–3 business days. Delivery usually takes 7–10 business days, depending on your location and courier.

Q5: How can I track my order?

A: Once your order has been shipped, you’ll receive a confirmation email with a tracking number and link to check your shipment status.

♻️ Returns & Refunds

Q6: What is your return policy?

A: We accept returns within 30 days of delivery for unused, unopened products in their original packaging. Please contact our support team before returning any items.

Q7: How long does it take to process a refund?

A: Once we receive and inspect the returned product, your refund will be processed within 5–7 business days.

🧴 Product & Safety

Q8: Are your products safe for all pets?

A: Yes, our cleaning and grooming products are made with pet-safe materials and have been tested to ensure safety for everyday use.

Q9: How should I store the products?

A: Keep products in a cool, dry place away from direct sunlight and out of reach of children and pets.

Q10: My pet has sensitive skin — can I still use your products?

A: Absolutely! Many of our products are formulated with mild and non-irritating ingredients. We still recommend testing a small area before full use.

💌 Contact Us

Still have questions?

Feel free to reach out at [support@fingpet.com] — we’re always happy to help!